Frequently Asked Questions
Can’t find what you’re looking for? We’re here to help.
A. Currently, the only authorized online retailer for genuine Chiqio products is our official website, chiqio.com. This ensures that every customer receives our products directly from the source, along with the highest level of service. We recommend purchasing from our official site to guarantee authenticity. Please check back for updates on any future authorized retail partners.
A. We recommend Apple Pay or Google Pay. We also accept Visa, Mastercard, and PayPal. Other methods available if needed.
A. We price our products in EUR & USD.
A. Yes, we are pleased to offer free standard shipping on all domestic (U.S.) orders of $30 or more. For orders under $30, a flat shipping rate will apply. You will see the final shipping cost calculated at checkout.
A. We now have samples available. You can choose the Fragrance sample on the Shop page. After experiencing it, consider purchasing the full-sized perfume.
A. We ship from our partnered warehouses located in the United States.
A. All inquiries can be forwarded to [email protected]
A. Yes, absolutely. At Chiqio, we are committed to modern, ethical perfumery. All our ingredients are 100% vegan and cruelty-free.
While some of our scent notes like Musk and Amber were historically derived from animals, we want to assure you that we exclusively use their high-quality, cruelty-free synthetic or plant-based alternatives. This allows us to create complex, long-lasting fragrances without harming any living creatures. We never test on animals, and we are proud to offer scents you can enjoy with a clear conscience.
A. Please find details below for your reference (updated on Oct 3rd, 2024).
| Delivery Country | Order Delivery Time (Including Time In-Transit) |
| 中国 | 下单后的3-7个工作日 |
| 日本国 | 注文後3-7営業日 |
| United States | 1-5 business days upon order placement |
| Canada | 15-18 business days upon order placement |
| Estados Unidos Mexicanos | 20 a 25 días laborables después del pedido |
| Australia | 12-15 business days upon order placement |
| Reino de España | 7 a 12 días laborables después del pedido |
| Repubblica Italiana | 7-12 giorni lavorativi dopo l’ ordine |
| République française | 7 à 12 jours ouvrables après la commande |
| United Kingdom | 7-12 business days upon order placement |
| Bundesrepublik Deutschland | 7-12 Werktage nach Bestellung |
| Other EU Countries | 7-12 business days upon order placement |
A perfume is not just its absolutes.
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At first spray it felt a little sharp, but it softened quickly into something resinous and earthy. It wears close to the skin, which I actually prefer—it doesn’t overwhelm.
I had a small issue with my order, but customer service replied within a few hours and sorted it out smoothly. Honestly, that kind of support makes me more willing to come back and try other scents from the brand.
I had an issue with the shipping service and contacted support—response came within 24 hours, very polite and efficient.
It lasted through my commute and into the evening, and wasn’t at all sweet. Felt sensible and well-balanced
Orange + pepper crispness, juniper clean mid, sandalwood/ambroxan dry-down. Fresh, not sweet.