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FAQ

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at [email protected].

Help Center

Have a query? Please check this question and answers

A. Currently, the only authorized online retailer for genuine Chiqio products is our official website, chiqio.com. This ensures that every customer receives our products directly from the source, along with the highest level of service. We recommend purchasing from our official site to guarantee authenticity. Please check back for updates on any future authorized retail partners.

A. We recommend Apple Pay or Google Pay. We also accept Visa, Mastercard, and PayPal. Other methods available if needed.

A. We price our products in EUR & USD.

A. Yes, we are pleased to offer free standard shipping on all domestic (U.S.) orders of $30 or more. For orders under $30, a flat shipping rate will apply. You will see the final shipping cost calculated at checkout.

A. We now have samples available. You can choose the Fragrance sample on the Shop page. After experiencing it, consider purchasing the full-sized perfume.

A. We ship from our partnered warehouses located in the United States.

A. Yes, absolutely. At Chiqio, we are committed to modern, ethical perfumery. All our ingredients are 100% vegan and cruelty-free.

While some of our scent notes like Musk and Amber were historically derived from animals, we want to assure you that we exclusively use their high-quality, cruelty-free synthetic or plant-based alternatives. This allows us to create complex, long-lasting fragrances without harming any living creatures. We never test on animals, and we are proud to offer scents you can enjoy with a clear conscience.

A. Please find details below for your reference (updated on Oct 3rd, 2024).

Delivery CountryOrder Delivery Time (Including Time In-Transit)
中国下单后的3-7个工作日
日本国注文後3-7営業日
United States1-5 business days upon order placement
Canada15-18 business days upon order placement
Estados Unidos Mexicanos20 a 25 días laborables después del pedido
Australia12-15 business days upon order placement
Reino de España7 a 12 días laborables después del pedido
Repubblica Italiana7-12 giorni lavorativi dopo l’ ordine
République française7 à 12 jours ouvrables après la commande
United Kingdom7-12 business days upon order placement
Bundesrepublik Deutschland7-12 Werktage nach Bestellung
Other EU Countries7-12 business days upon order placement
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