Frequently Asked Questions
Can’t find what you’re looking for? We’re here to help.
A. Currently, the only authorized online retailer for genuine Chiqio products is our official website, chiqio.com. This ensures that every customer receives our products directly from the source, along with the highest level of service. We recommend purchasing from our official site to guarantee authenticity. Please check back for updates on any future authorized retail partners.
A. We recommend Apple Pay or Google Pay. We also accept Visa, Mastercard, and PayPal. Other methods available if needed.
A. We price our products in EUR & USD.
A. Yes, we are pleased to offer free standard shipping on all domestic (U.S.) orders of $30 or more. For orders under $30, a flat shipping rate will apply. You will see the final shipping cost calculated at checkout.
A. We now have samples available. You can choose the Fragrance sample on the Shop page. After experiencing it, consider purchasing the full-sized perfume.
A. We ship from our partnered warehouses located in the United States.
A. All inquiries can be forwarded to [email protected]
A. Yes, absolutely. At Chiqio, we are committed to modern, ethical perfumery. All our ingredients are 100% vegan and cruelty-free.
While some of our scent notes like Musk and Amber were historically derived from animals, we want to assure you that we exclusively use their high-quality, cruelty-free synthetic or plant-based alternatives. This allows us to create complex, long-lasting fragrances without harming any living creatures. We never test on animals, and we are proud to offer scents you can enjoy with a clear conscience.
A. Please find details below for your reference (updated on Oct 3rd, 2024).
| Delivery Country | Order Delivery Time (Including Time In-Transit) |
| 中国 | 下单后的3-7个工作日 |
| 日本国 | 注文後3-7営業日 |
| United States | 1-5 business days upon order placement |
| Canada | 15-18 business days upon order placement |
| Estados Unidos Mexicanos | 20 a 25 días laborables después del pedido |
| Australia | 12-15 business days upon order placement |
| Reino de España | 7 a 12 días laborables después del pedido |
| Repubblica Italiana | 7-12 giorni lavorativi dopo l’ ordine |
| République française | 7 à 12 jours ouvrables après la commande |
| United Kingdom | 7-12 business days upon order placement |
| Bundesrepublik Deutschland | 7-12 Werktage nach Bestellung |
| Other EU Countries | 7-12 business days upon order placement |
A perfume is not just its absolutes.
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The contrast is the charm: zesty grapefruit/mandarin and pepper up top, then a smooth, slightly powdery heart from orris over sandalwood/cedarwood. The base settles into warm things like amber/musk, and a thin cade thread that suggests smoky, rain-soaked wood—subtle, not heavy.
The black bottle is very elegant and makes a great gift presentation.
Customer service was great when I had a question about my order.
Cute, perfect for everyday wear.
The bottle is elegant and weighty. Mountain Rain starts off cool and airy, then shifts into a smooth blend of rain-soaked wood and a touch of amber warmth. Feels calm and natural.